A simple, guided process—handled for you by the Sage team—so you can keep the number your clients already know and trust.

What Sage Does for You

• We initiate the port-in request on your behalf with the carrier partners involved.
• We do not charge any port-in fees.
• We monitor the request, keep you updated, and alert you when your number is ready to use on Sage.

What We Need From You

1. Completed Letter of Authorization - This will be shared with you directly
2. A screenshot of your RingCentral admin portal - This is used to verify phone number ownership

How the Port Works

1. Sage starts the formal port-out with your new carrier (that’s us), per RingCentral’s process.
2. Your number must remain active with RingCentral for the port to be approved—do not cancel early.
3. The carrier validates your account information (name, address, authorized user, account number, and PIN if applicable).
4. Once approved, we receive a firm “FOC” (firm order commitment) date for the cutover.
5. On the FOC date, the number moves to Sage. We coordinate timing to minimize any downtime.
6. 10 days after you confirm calls are working on Sage, you can cancel RingCentral.

Timing to Expect

• Many business number ports complete in a few business days.
• Some ports—especially those with multiple lines, toll-free/fax numbers, address mismatches, or complex setups—can take longer. Transfers generally take 5-15 business days. A port-in can take up to 30 business days in rare cases.